Older posts...
Everything posted before February 2007 is listed below - most recent first.
Try our search function (at the top of the page) or use the category listings (left) to narrow down topics of interest...
22/02/2007 - Going nuclear about nuclear consultation?
15/02/2007 - Spotlight on Complaints and Preparing for a complaint audit
14/02/2007 - Patient Involvement - Pockets filled with Gold or the Empty Hall?
12/02/2007 - Petitioning motorists have more clout than patients
07/02/2007 - £2.55 worth of PPI Evidence
01/02/2007 - PPI and PCTs - NAO has a go
31/01/2007 - Memorandum to the Health Select Committee on Public and Patient Involvement in the NHS
24/01/2007 - Patient and Public Involvement and Petitioning
18/12/2006 - Greater LINks Spotted At Large and Unfenced
06/12/2006 - Caroline Millar finds herself part of 1% solution - both shaken and stirred
04/12/2006 - Latest statistics on NHS complaints
29/11/2006 - This week's caption competition
29/11/2006 - Launched Today – The National Centre for Involvement and The Citizen Patient
17/11/2006 - Policy Governance Workshops in December
10/11/2006 - What are users telling you? Further struggles with truth, perception and experience
07/11/2006 - Once a suspect, always a suspect
06/11/2006 - State of Healthcare 2006
01/11/2006 - Exciting Times - the promotion and development of Policy Governance® in the UK
31/10/2006 - Heading down the yellow brick road to a social enterprise future
13/10/2006 - Cor, love a lurker
12/10/2006 - Public Petitioning to Trigger Community Action
10/10/2006 - PPI Job Vacancies
20/09/2006 - Three Nations Complaints Cup - 3 nations, 3 NHS complaints systems
18/09/2006 - More on Patient-Centred health care and articles by John Launer
18/09/2006 - 12-Country Patients' Opinion Survey - 'information' and 'access' top the priority list
18/09/2006 - A Blast from the Past - a toot on our own trumpet
13/09/2006 - People - the rarest resource
12/09/2006 - Breakfast Seminar
11/09/2006 - Do Not Disturb by John Launer
06/09/2006 - Why the public hates the idea of centralising hospital services
04/09/2006 - The Power of Positive Postings - the Patient Opinion response
20/08/2006 - PPI Monitor magazine - the essential tool for effective patient & public involvement
11/08/2006 - The Patient Opinion Organisation
07/08/2006 - Customer Satisfaction German Style
02/08/2006 - Making a Difference - Annual Report 2005-06 of the Parliamentary and Health Service Ombudsman
26/07/2006 - A voice to go with choice - make sure it's strong and heard this time
19/07/2006 - The Year of the Exploding Pie Charts - the Financial Ombudsman Service Annual Report
17/07/2006 - Patient Focus and Public Involvement in Scotland - a M-A-C contribution
12/07/2006 - Patient Consultation and Information International
05/07/2006 - What patients want to know about the Healthcare Commission's "Health Check"
03/07/2006 - How to make a supplier market in healthcare work
03/05/2006 - Review of stupid companies 2006
24/04/2006 - Penalty Free Participation and Reward and Recognition
21/04/2006 - The future of mutually-owned organisations in community and primary care
19/04/2006 - New Business Structures in Health and Social Care
18/04/2006 - RIP Patients' Forums
10/04/2006 - Directory of Patient and Public Involvement resources online
06/04/2006 - Complaint research data: true or false?
29/03/2006 - New Page Needed in Involvement – PARENTS' FORUMS
29/03/2006 - Consumer Representation Consolidated - DTI proposals a "Done Deal" says M-A-C
17/03/2006 - Emotions and feelings at the cutting edge of modern philosophical debate
13/03/2006 - Commendation for King's?
(Best practice in comment cards)
09/03/2006 - Burnt Crisp - pension and peerage unguents applied
06/03/2006 - Patient feelings - Key to service satisfaction in the NHS
02/03/2006 - On being given a Retirement Clock
22/02/2006 - NICE is all very nice but...
21/02/2006 - London's "clutter of institutions" undermines community engagement
21/02/2006 - Replies to: London's "clutter of institutions" undermines community engagement
20/02/2006 - There Once Was an Ugly Duckling
10/02/2006 - Emotions in Decision-Making – Hindrance or Help?
09/02/2006 - A BIGGER M-A-C in 2006
01/02/2006 - Reporting back on the 'Your health, your care, your say' public listening exercise
30/01/2006 - Patients using the internet - not what clinicians might expect
29/01/2006 - Patients, users and reconfiguration - what the Managers Rulebook says
13/01/2006 - A patient's experience / Got (another) little letter
11/01/2006 - The Wisdom of Crowds and the National Health Service
11/01/2006 - A Shropshire bellwether perhaps
22/12/2005 - A vision of OFHEALTH
14/12/2005 - 4.5 million consumers have found their way to EnergyWatch for help
09/12/2005 - Representing the Consumer Voice in Post and Energy
01/12/2005 - What works in user involvement
28/11/2005 - Persistent Complainaints – Beyond a Joke
11/11/2005 - A Year in the Life – a qualitative perspective on a London Foundation Trust’s Governors
07/11/2005 - All quiet in London PCT-land, or not
25/10/2005 - Acknowledge the feelings and save lots of money
03/10/2005 - What people say about primary care if you listen to them
23/09/2005 - "Fit for Purpose" in 2008: Is this the future shape of London’s Health and Care Services?
19/09/2005 - MAC evidence review asks “Are Foundation Trust Governors really Governing?”
09/09/2005 - Customer Satisfaction and Pressure for Public Service Reform
15/08/2005 - When trying to reduce health inequalities, don’t forget the people
14/08/2005 - What "choice" means to patients – Ministers please take note!
10/08/2005 - ICAS tendered for 5 year contract
08/08/2005 - FT Network admits Governors are “a source of real tension”
27/07/2005 - Pilots announced to extend GP provision in deprived areas
21/07/2005 - Joining up health and social care
24/06/2005 - Public say on health outside hospitals – be careful what you wish for
09/06/2005 - Are Governors Governing?
08/06/2005 - New Formats of Consumer Representation in the Rail Industry
25/04/2005 - One million patients assess NHS
21/04/2005 - Patient & Public Involvement Resources
08/04/2005 - A new home for PACE (maybe)
16/03/2005 - Now we know the answer to “what next?” for Patients Forums
16/03/2005 - Replies to: Now we know the answer to “what next?” for Patients Forums
07/03/2005 - What Next for Public Involvement and Patients Forums?
24/02/2005 - Latest PBC guidance = stronger patient involvement
23/02/2005 - Replies to: Latest PBC guidance = stronger patient involvement
19/02/2005 - Measure what matters - "Assessment for Improvement" Consultation
18/02/2005 - Getting to grips with Governance
05/02/2005 - A la Guillotine
A Tale of two Cities - Bradford, Wolverhampton … and rumbling towards you soon?
29/01/2005 - GPs by any other name
29/01/2005 - Replies to: GPs by any other name
21/01/2005 - QOF and FOI – how much is enough?
20/01/2005 - Beeb Bashing and the BBC Complaint System
18/01/2005 - Got a Little Letter
16/12/2004 - Do you want voice with that choice?
13/12/2004 - Dame Janet Smith - complaints revolutionary
08/12/2004 - User participation in social services regulation
07/12/2004 - Life after the CPPIH
05/12/2004 - Practice Based Commissioning
04/12/2004 - Put a Kick in the Learning Curve
03/12/2004 - Know what works?
01/12/2004 - Controls Assurance going – so who will watch the watchers?
30/11/2004 - NHS University – RIP
28/11/2004 - A parable of NHS reforms
22/11/2004 - Crystal ball gazing at patient experiences in 2015
22/11/2004 - BMJ Leader on Patient Engagement
16/11/2004 - White Paper Whitewash
11/11/2004 - Reid calls in the volorgs, but will they come?
11/11/2004 - Whither the Modernisation Agency?
10/11/2004 - Social Care Complaints and CSCI
10/11/2004 - Foundation Trust Network head
08/11/2004 - Monitor’s compliance consultation for Foundation Trusts
06/11/2004 - Consultation on PPI
02/11/2004 - Consultation on assessing NHS bodies
01/10/2004 - How the medical research agenda should be shaped in Britain
13/08/2004 - NHS Complaints - failings encountered 'time and time again'
20/01/2004 - "Every Voice Counts, Not Just Patients"
23/09/2003 - User Involvement - what's in a word?