www.publicinvolvement.org.uk

Notes from the field of public involvement

Complaint Handling

Our posts that fall under the heading 'complaint handling'.

 29/05/2008 - The Hunt Review of the Financial Ombudsman Service - Opening Up, Reaching Out and Aiming High

 01/04/2008 - When Citizens Complain – what should happen?

 14/11/2007 - November Newsletter

 16/10/2007 - WHICH? 50 YEARS OLD THIS YEAR FINALLY ACKNOWLEDGES OUTSTANDING CONTRIBUTION BY MAC PARTNER TO THE CONSUMER CAUSE (and says some interesting stuff about NHS complaint handling)

 06/08/2007 - Picking up on Picker on 'When to use the Internet for patient feedback?'

 24/07/2007 - Richard and Ann - Consumer Celeb Superstars?

 03/07/2007 - The Financial Ombudsman Service Annual Review financial year 2006/7

 09/05/2007 - A Challenge to the Wisdom of Crowds and the Value of Collecting your own People Power Data

 15/02/2007 - Spotlight on Complaints and Preparing for a complaint audit

 04/12/2006 - Latest statistics on NHS complaints

 10/11/2006 - What are users telling you? Further struggles with truth, perception and experience

 20/09/2006 - Three Nations Complaints Cup - 3 nations, 3 NHS complaints systems

 11/09/2006 - Do Not Disturb by John Launer

 07/08/2006 - Customer Satisfaction German Style

 03/05/2006 - Review of stupid companies 2006

 06/04/2006 - Complaint research data: true or false?

 10/02/2006 - Emotions in Decision-Making – Hindrance or Help?

 01/02/2006 - Reporting back on the 'Your health, your care, your say' public listening exercise

 30/01/2006 - Patients using the internet - not what clinicians might expect

 14/12/2005 - 4.5 million consumers have found their way to EnergyWatch for help

 28/11/2005 - Persistent Complainaints – Beyond a Joke

 25/10/2005 - Acknowledge the feelings and save lots of money

 09/09/2005 - Customer Satisfaction and Pressure for Public Service Reform

 10/08/2005 - ICAS tendered for 5 year contract

 24/06/2005 - Public say on health outside hospitals – be careful what you wish for

 25/04/2005 - One million patients assess NHS

 19/02/2005 - Measure what matters - "Assessment for Improvement" Consultation

 20/01/2005 - Beeb Bashing and the BBC Complaint System