Our posts that fall under the heading 'complaint handling'.
01/04/2008 - When Citizens Complain – what should happen?
14/11/2007 - November Newsletter
24/07/2007 - Richard and Ann - Consumer Celeb Superstars?
04/12/2006 - Latest statistics on NHS complaints
11/09/2006 - Do Not Disturb by John Launer
07/08/2006 - Customer Satisfaction German Style
03/05/2006 - Review of stupid companies 2006
06/04/2006 - Complaint research data: true or false?
10/02/2006 - Emotions in Decision-Making – Hindrance or Help?
28/11/2005 - Persistent Complainaints – Beyond a Joke
25/10/2005 - Acknowledge the feelings and save lots of money
10/08/2005 - ICAS tendered for 5 year contract
25/04/2005 - One million patients assess NHS
20/01/2005 - Beeb Bashing and the BBC Complaint System