Thursday, 06 April 2006
Complaint research data: true or false?
If you are interested in new ideas around customer satisfaction - its measurement and implementation - take a look at Stakeholder magazine put out by a satisfaction research company the Leadership Factor. Colin's article uses the data from the complaint survey (see My Anger Propelled Me / study of patients' complaints) to pose the question Complaint Research Data- true or false?
Stakeholder magazine's website: www.stakeholdermagazine.com