Notes from the field of public involvement

Friday, 10 February 2006

Emotions in Decision-Making – Hindrance or Help?

Take a look on our main site www.mooreadamsoncraig.co.uk at Colin's latest article Emotions in Decision-Making – Hindrance or Help? The piece was prompted by a survey of people who had taken a complaint up with the Complaints Manager (see an account of this research in our article My Anger Propelled Me). These people had persisted with their complaints and were still emotionally involved both with the experience that had led up to the complaint and by the process of making a complaint.

If you have ever worried whether you can believe and act on data gathered from complainants and other users who were emotionally charged up, then this discussion is for you.

As ever, we would be glad to hear your views.

Andrew Craig | Send feedback