Notes from the field of public involvement

Thursday, 09 February 2006

A BIGGER M-A-C in 2006

Caroline Millar brings her deep and varied experience to The Moore Adamson Craig Partnership LLP as an Associate Consultant.

In welcoming Caroline, M-A-C Partner Andrew Craig said "Caroline's skills, talents and experience are exactly what we need to respond to clients' needs especially in the areas of organisation change, governance and social enterprise creation where so much is happening now. I and Colin and Valerie, my fellow partners, are sure that Caroline's consumer perspective and management experience will be invaluable in helping us meet the evolving needs of present and future clients."

Practising as well as Preaching

Caroline's commitment and engagement in a variety of activities reflects the M-A-C philosophy of practising as well as preaching where often the partners work both as advisers and as practitioners. The  current M-A-C experience in the health service involves service as a non-executive director and serving on the board of a PEC and being members of a GP surgery patient group.

The User Perspective in Practice

Caroline will complement the partners' experience working as she does as a Non-executive Director of City and Hackney Primary Care Trust where she leads on patient and public involvement and communications, as a parent governor in a Hackney primary school where she is getting a Parents' Forum off the ground and as Vice-Chair of the User Group of her local, Green Flag recognised park. More formally and usually indoors, she is consulted regularly on the consumer perspective in her role as a member of the Nursing and Midwifery Council's Reference Panel.

Management, Service Quality and Regulator Links

As London Regional Manager for the Office of Water Services (Ofwat) in the early 1990's Caroline helped develop links between the regulator, the customers and the newly privatised water companies, managed complaints, developed the first Codes of Practice and helped set standards of service.  Caroline was later Business Manager of National Consumer Council Services, a consultancy business run jointly by NCC and Deloitte and Touche. More recently, she was Business Manager of the campaigning ‘whistleblower' organisation -  Public Concern at Work. There she developed and promoted advice services to employers on public interest concerns in the workplace.

Exciting Opportunity

Caroline Millar says "I feel very excited at the opportunity of making my seventeen years of experience working for and with consumers in both the private and public sectors available to clients of the Partnership."

"I have known and worked with individual members of the Partnership for many years" she adds, "and I am passionate about helping organisations and individuals understand and respond to what is going on in the hot issues of accountability and governance in public interest organisations".

For Caroline's full CV see the website www.mooreadamsoncraig.co.uk

Colin Adamson | Send feedback