Wednesday, 08 June 2005
New Formats of Consumer Representation in the Rail Industry
Public involvement isn't just confined to health - the rail industry has a large and vociferous user involvement community. We read with a lot of interest the paper Future of Passenger Representation and have published a new article looking at the Passenger Rail Committee's new ideas and ask are they fit for purpose?
The Rail Consumer Connection: New Formats of Consumer Representation in the Rail Industry (links to Adobe PDF), Microsoft Word version also available from M-A-C Reports page.